What should I do if the 4S store closes down? A complete guide to protecting the rights and interests of car owners
Recently, news of the sudden closure of many 4S stores due to poor management has aroused widespread concern among car owners. How to deal with such emergencies? This article will provide structured solutions from the aspects of hot event analysis, car owner response strategies, and legal rights protection approaches.
1. Review of hot events across the network (last 10 days)
| event time | City where the incident occurred | Involving brands | Number of affected car owners |
|---|---|---|---|
| 2023-10-15 | Hangzhou | A Japanese brand | 300+ |
| 2023-10-18 | Chengdu | Joint venture new energy brand | 150+ |
| 2023-10-20 | Guangzhou | Domestic high-end brands | 200+ |
2. List of frequently asked questions about 4S store closures
| Question type | Probability of occurrence | Urgency |
|---|---|---|
| Warranty service interruption | 78% | ★★★★ |
| The down payment is non-refundable | 65% | ★★★★★ |
| Vehicle certificate is mortgaged | 42% | ★★★ |
| Maintenance records are lost | 36% | ★★ |
3. Five-step emergency response for car owners
1.Obtain evidence immediately: Save key documents such as car purchase contracts, maintenance records, payment vouchers, etc., and take video evidence of the current status of the store.
2.Contact the manufacturer: Through the brand’s official website or customer service hotline, ask the manufacturer to designate a new service outlet to undertake follow-up services.
3.Register a claim: Within 30 days after the court accepts the bankruptcy application, declare the creditor's rights to the administrator (complete supporting materials are required).
4.Legal rights protection: If the amount involved exceeds 5,000 yuan, a class action lawsuit is recommended. For small disputes, you can complain to the Consumers Association (success rate is about 73%).
5.Alternatives: Priority will be given to factory-operated store services, followed by large-scale chain repair companies (qualification certification needs to be confirmed).
4. Different types of loss treatment plans
| Loss type | processing channels | success rate | timeliness |
|---|---|---|---|
| Prepaid car purchase deposit | court enforcement | 61% | 6-12 months |
| Maintenance package not redeemed | digestion solution | 89% | 1-3 months |
| Warranty service interruption | Manufacturer coordination | 92% | Effective immediately |
5. Suggestions on preventive measures
1.Dispersed deposit amount: The prepayment amount for a single store does not exceed 5,000 yuan, and you can choose a maintenance package that can be paid in installments.
2.Check business qualifications: Query the registered capital and administrative penalty records of 4S stores through the "National Enterprise Credit Information Publicity System".
3.Watch for warning signs: Be wary of frequent changes in management, difficulties in making after-sales appointments, and long-term shortages of accessories.
4.Purchase supplemental insurance: When considering extended warranty services, give priority to products insured by insurance companies (the loss rate is 47% higher than that of 4S store self-insured products).
6. Legal aid resources
| Help channels | Service content | Contact information |
|---|---|---|
| China Consumers Association | dispute resolution | 12315 |
| Local judicial bureaus | legal aid | 12348 |
| Automobile brand headquarters | After-sales coordination | 400 telephone numbers for each brand |
According to the latest statistics, the number of 4S store closures nationwide in the third quarter of 2023 increased by 23% year-on-year. It is recommended that car owners regularly pay attention to changes in the dealer network. Through the above systematic response plan, even if a 4S store suddenly closes down, its legitimate rights and interests can be protected to the maximum extent.
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